ITIL® 4 Foundation

The ITIL® 4 Foundation course provides foundational knowledge of IT Service Management, service value systems, service value chain thinking, and ITIL practices. It is designed for professionals who work in IT support, service delivery, systems administration, project coordination, digital transformation, and related technology environments.

This course prepares learners for the ITIL® 4 Foundation Certificate, issued by PeopleCert, AXELOS, and includes one 60 minute multiple choice exam.

Course Details

Course Name: ITIL® 4 Foundation
Certificate: ITIL® 4 Foundation Certificate
Issued By: PeopleCert, AXELOS
Exam Format: One 60 minute multiple choice exam
Course Length: 5 days full time, or 2 weeks part time
Price: R12 900.00

Course Introduction

ITIL® 4 is the global benchmark for IT Service Management. It helps organisations co create value with customers, optimise digital transformation, and deliver IT services that are aligned with business strategy.

The ITIL® 4 Foundation course introduces learners to key ITIL concepts, service value systems, and service management practices. It provides a structured foundation for understanding how IT services are managed, improved, and aligned with organisational needs.

This course is suitable for professionals who want to strengthen their understanding of IT service management and apply recognised service management principles in their working environment.

About the Curriculum

The curriculum focuses on the core concepts and practical foundations of ITIL® 4. Learners are introduced to the principles, models, and service management elements that support effective IT service delivery.

Through this course, learners will be able to:

Explain the Seven ITIL Guiding Principles

Learners will explore the seven ITIL guiding principles and how they can be applied in service management environments. These principles provide a foundation for decision making, service improvement, and value creation across IT and business operations.

Identify and Describe the Four Dimensions of Service Management

The course introduces the four dimensions of service management and explains how they support a complete view of IT service delivery. These dimensions help learners understand the different factors that influence services, including people, processes, technology, partners, and value streams.

Apply the Service Value Chain Model

Learners will be introduced to the Service Value Chain model and how it can be applied in business operations. This supports a clearer understanding of how different service activities contribute to value creation and service outcomes.

Contribute to Service Improvement Initiatives

The course also covers how professionals can contribute to service improvement within organisations. This includes understanding how service improvement supports better operations, stronger service delivery, and improved alignment between IT and business needs.

Who Should Attend This Course?

The ITIL® 4 Foundation course is suitable for professionals who work with IT services, technology support, business systems, digital projects, or service management processes.

This course is intended for:

IT Support Staff, Service Desk Agents, and System Administrators

Professionals in technical support and systems roles can benefit from understanding how their work fits into a broader service management environment.

IT Managers, Supervisors, and Project Coordinators

Managers, team leads, supervisors, and coordinators can use this course to strengthen their understanding of IT service delivery, service improvement, and operational alignment.

Business Analysts and Digital Transformation Consultants

Business analysts and consultants involved in digital transformation can benefit from understanding how IT services support business strategy and organisational change.

Professionals Seeking Career Growth in IT Service Management

This course is also suitable for professionals who want to build their knowledge of IT Service Management and pursue career development in service management roles.

Course Outcome

After completing the ITIL® 4 Foundation course, learners should have a foundational understanding of ITIL concepts, service value systems, guiding principles, the Service Value Chain model, and service management practices.

The course also prepares learners for the ITIL® 4 Foundation Certificate exam, which consists of one 60 minute multiple choice exam.

Enquire About This Course

If you are interested in the ITIL® 4 Foundation course, submit your details and the GISA team will contact you with the relevant course information, quote, payment details, and next steps for registration.